Website Terms of Use

Please carefully read these Terms of Use that apply to your use of the Alamo Rent A Car website.

1. Scope, Services provided by Alamo, Data Protection

1.1. This website is offered free of charge by UNO Rent-A-Car S.A. de C.V. ("Alamo") for the benefit of its affiliates and their licensees / franchisees who operate the Alamo car rental system worldwide.
1.2. The services provided on this website are, among others:
a) Provide site usability options according to these Terms of Use.
b) Provide information on available vehicles, pickup locations, rental rates and current special offers for car rentals in the countries where Alamo and its affiliates or franchises operate.
c) Allow customers to complete reservation requests for car rental.
d) Allow customers to complete prepaid reservations in some cases.
1.3. Alamo plans to maintain the website permanently. However, users cannot derive from this a right to future use of the website. If Alamo plans to close the website, Alamo will inform the user in advance by displaying relevant information on the website.
1.4. Alamo reserves the right to change, expand or reduce the content, structure and design of the website.
1.5. Alamo in no way guarantees the availability of the website, neither temporally nor geographically. Alamo may temporarily reduce the usability of the website, individual functions and the availability of information if there are sufficient legal or technical reasons for this action. Technical reasons in particular include, but are not limited to, maintenance work, updates to the underlying software, and maintaining the security or integrity of the website.

2. Reservation requests

2.1. This website is purely an information and reservation service. It does not provide the opportunity to enter into rental agreements. Rental agreements are entered into exclusively at branches of Alamo and its affiliates and their respective franchisees. The addresses and contact details of the branches are available on this website.
2.2. The website can provide the user with two reservation service options: 1) when available, prepaid reservation: a binding reservation subject to the Payment Now Terms and Conditions; or 2) non-binding reservation requests. Except in the case of a prepaid reservation, either party may cancel any reservation request, whether or not the reservation request has been confirmed, for any or no reason, in their sole discretion, and without liability for the other part.

3. User account

3.1. The user does not need to register to use the website, the information available and the reservation requests or prepaid reservations.

4. User obligations and consequences of infringements of the terms of use

4.1. The website and underlying database may only be used in the manner intended by Alamo. In particular, the information can only be viewed through the Alamo websites using an Internet browser.
4.2. It is not allowed
a) send or make accessible any virus or other malicious software.
b) take action that could adversely affect or damage the process or functionality of Alamo's websites or the computer systems of other users.
c) circumvent or render ineffective the functions (for example, search forms) of the website or interfere in any other way with the Alamo website.
d) take action that could result in an overload of the Alamo website infrastructure.
e) block, overwrite or modify content generated by Alamo.
f) use automated functions (eg algorithms, machines) to search for vehicles or acquire car rental appointments.
g) collect or acquire by any other means, and store information about other users without their consent, especially email addresses.
h) gain unauthorized access to networks.
4.3. If there is a reasonable suspicion of violations against the Terms of Use, against the law or against the rights of third parties, Alamo reserves the right to:
• issue a formal warning to the user;
• temporarily limit or block the user's access to the website;
• block and permanently remove user access.

5. Intellectual Property of Alamo

5.1. The content, structure, and design of this website, the program code, and all intellectual property rights (e.g., trademark and copyright, database rights) are owned by Vanguard Trademark Holdings USA, LLC. ("Vanguard"), an affiliate of Alamo.
5.2. The individual contents of the website, in particular car rental offers and reservation requests, can only be downloaded, printed or copied for the user's non-commercial use.
5.3. Any use beyond this, especially editing, copying, broadcasting or other public disclosure is not permitted without the prior written consent of Vanguard, which will be obtained from
5.4. If you believe that materials posted on the website infringe your intellectual property rights, please contact Vanguard at Intellectual Property Manager, Intellectual Property Questions, 600 Corporate Park Drive, St. Louis, Missouri 63105 or Include: (1) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other proprietary interest; (2) a description of the copyrighted work or other protected material that you claim has been infringed; (3) a description of where the material is located on the website; (4) your address, telephone number, and email address; (5) your statement that you have a good faith belief that the disputed use is not authorized by the copyright or other interest owner, its agent, or the law; and (6) your statement, made under penalty of perjury, that the information in your notice is accurate and that you are the owner of the copyright or other interest or are authorized to act on behalf of the owner.
5.5. Alamo, Alamo Rent A Car and "Drive Happy" are included in the family of trademarks and service marks owned by Vanguard and its licensors (this is not an exhaustive list of Vanguard trademarks and service marks). Trademarks and service marks designated with the "®" symbol are registered in the United States Patent and Trademark Office and in many foreign countries. Other Vanguard trademarks and service marks may be designated by the symbols "SM" or "TM". Vanguard trademarks and service marks may not be used in connection with any product or service without the prior written permission of Vanguard. All other non-Vanguard brands, trademarks, and names that appear on the website are the property of their respective owners, who may or may not be affiliated with, connected to, or endorsed by Vanguard.

6. Limitation of liability

6.1. The website provides links to websites of companies affiliated with Alamo and other third parties. Alamo assumes no responsibility for the information provided under those links or for the nature, security or legality of the services provided there.
6.2. Alamo assumes no responsibility for advertisements and information provided by Alamo partners and third parties.
6.3. Alamo is responsible for willful and grossly negligent acts.
6.4. Alamo is liable for acts of simple negligence only in cases of damage to life, limbs or health, or in cases of violations of material contractual obligations. In cases of breach of material contractual obligations, Alamo's liability is limited to the anticipated damage typical of such contracts. A material contractual obligation is an obligation whose fulfillment is a prerequisite for the achievement of the intended purpose when entering into the contract and whose fulfillment the user can regularly expect.
6.5. Alamo is not responsible in cases of Force Majeure, especially not for faultless interruptions within the cable network.
6.6. Alamo is only liable for loss of data to the extent prescribed in sections 6.3 and 6.4 above if the loss of data could not be prevented by appropriate security measures by the user.
6.7. The limitations of liability mentioned above also apply accordingly for Alamo's legal representatives and agents.

7. Severability / Waiver Clause

7.1. If the individual provisions of these Terms of Use are invalid or become invalid, this does not affect the way Alamo does not participate in the alternative dispute resolution procedure.

8. Applicable law

8.1. If you are accessing a website with a domain in your country of residence, the law of the country of your residence governs these Terms of Use. Otherwise, the laws of England and Wales govern these Terms of Use. The ONU Convention on the International Sale of Goods is excluded.
8.2. If you have any questions about these Terms of Use, please contact us at
8.3. The European Commission's online dispute resolution platform can be accessed here: Alamo does not participate in the alternative dispute resolution procedure.